Technical FAQs

Do I need to have access to a computer to attend?

We recommend it! Though we recommend a computer for the academy, some of the courses can be done via mobile phone or tablets! Based on financial needs and eligibility, we provide students a loaner laptop to ensure they have the equipment they need for school. These laptops AdvitCare Academy and/or AdvitCare Organization property and must be returned when the student leaves the school. We also provide assistance with technical and software issues for loaner laptop.

What computer skills are required?

The Learning Coach needs to have at least basic computer skills. Use of the computer is an important part of the online school program. In the elementary grades, it is mostly the Learning Coach who interacts with the computer. Middle school and high school students are most successful if they have basic computer skills. Advanced Education leaners are most successful if they have computer skills.

However, we provide computer skills training for learners who are not comfortable or used to using a computer.

Do I need high speed internet access to attend?

No. Although high-speed internet access definitely makes the experience of learning online much more satisfying, it is not absolutely necessary. Some geographic areas unfortunately do not have high-speed access available. However, for those areas that do, it is the preferred type of access for the program.

How do I get technical support?

Anyone needing customer support for computers or the online school can call or email us!

What does the computer system loaned by us include?

It includes a laptop or desktop (monitor and tower) or an all-in-one desktop, manual, chargers/or other plug-in wires and back-up storage, a mouse and keyboard. Please note these devices are monitored to ensure they are used for school only.

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